(5.1) You must be 18 years of age to use the Service If you have reason to believe that a child under the age of 13 has used our Service and provided Personal Information to us, please contact us, and we will work to delete that information from our databases. We are not liable for any damages that may result from a visitor’s misrepresentation of age.
(6.1) In the course of business, it may be necessary for us to collect Personal and Non-Personal Information. This information allows us to identify who an individual is for the purposes of our business, contact the individual in the ordinary course of business and transact with the individual. We require this information in order to verify the identity of our Users, to protect our customers, and to ensure the integrity of the Service.
(6.2) We will collect Personal Information from you only if you, or an authorized individual, whom you have authorized to share data about you (the “Authorized Agents”) voluntarily submit such information to us. You and/or the Authorized Agent can refuse to supply Personal Information, except that it may prevent you from engaging in certain mobile application and website-related activities or accessing parts of the Service.
(6.3) Without limitation, the types of information we may collect are:
(7.1) Most information is collected in association with your use of the Service. In particular, information is likely to be collected as follows:
(7.2) We understand that there are many circumstances in which we may collect information, and we work hard to ensure that you are always aware when your Personal Information is being collected.
(8.1) Data Hosting. We are committed to protecting the security of your Personal Information. We use a variety of industry-standard security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. We also require you to enter a password to access your account information. Please do not disclose your account password to unauthorized people. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we use reasonable efforts to protect your Personal Information, we cannot guarantee its absolute security.
(8.2) Legal Basis. We only process personal data where we have a legal basis for doing so. We review the personal data we hold on a regular basis to ensure it is being lawfully processed. Before transferring personal data to any third party (e.g. suppliers, partners and back office support), we establish that there is a legal reason for making the transfer, which may include your consent.
(8.3) Data Retention. We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
(8.3) Third Party Use. We are not responsible for the privacy or security practices of any third party; this includes third parties to whom we are permitted to disclose your Personal Information in accordance with this policy or any applicable laws. The collection and use of your information by these third parties may be subject to separate privacy and security policies. We cannot control and are not responsible for the privacy and security of your Personal Information once it is provided to a third party by you or in accordance with your requests or directions.
(8.4) Unauthorized Access. If you suspect any misuse, loss of, or unauthorized access to your Personal Information, you should let us know immediately at Sales@WildfireDefenseMesh.com.
(8.6) Authorized Use. We are not liable for any loss, damage, or claim arising out of another person’s use of the Personal Information where we were authorized to provide that person with the Personal Information.
(8.7)Data Sent to Us. From time to time, you may send Personal Information to us electronically. The transmission of information via the Internet is not completely secure. Therefore, we cannot guarantee the security of the data sent to us electronically and transmission of the data is entirely at your own risk.
(9.1) Service Announcements. On rare occasions it is necessary to send out a strictly Service related announcement. For instance, if our Service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their Account. However, these communications are not promotional in nature.
(9.2) Customer Service. We communicate with users on a regular basis to provide requested services and in regards to issues relating to their Account.
(10.1) Time Period. We may retain your Personal Information and Non-Personal Information as long as you continue to use our Service. You may close your Account by contacting us, but we may retain Personal or Non-Personal Information for an additional period as is permitted or required under applicable laws. Even after we delete your Personal Information, it may persist on backup or archival media for an additional period of time.
(10.2) Agents, Consultants, and Trusted Third Parties. Like many businesses, we sometimes have companies perform certain business-related functions for us. These companies include our marketing agencies, database service providers, backup and disaster recovery service providers, email service providers, and others. When we engage another company, we may provide them with information including Personal Information, so they can perform their designated functions. They are not permitted to use your Personal Information for other purposes.
(10.3) Business Operations. Your information is used to operate our business. These business operations may include:
(10.5) IP Address. We use your IP address to help diagnose problems with our server, and to administer our Service. We do not link your IP address which accesses our Service to any Personal Information. We use tracking information to determine which areas our users visit based on traffic to those areas. We do not track what individual users read, but rather how often each page is visited. This helps us maintain a superior and informative website for you.
(10.6) Improve Customer Service. Information you provide helps us respond to your customer service requests and to support your needs more efficiently.
(10.7) Payments. We may use the information Users provide about themselves when placing an order only to provide Service to that order. We do not share this information with outside parties except to the extent necessary to provide the Service.
(10.8) Personalize Your Experience. We may use information in the aggregate to understand how our Users as a group use the Service.
(10.9) Public Profile. Certain portions of the information you provide to us may also be displayed in your Profile. As an essential element of the Service, some of the Personal Information you explicitly provide to us when you register or update your Profile is displayed on your Profile. Once you have posted information publicly, while you will still be able to edit and delete it on the Service, you will not be able to edit or delete such information cached, collected, and stored elsewhere by others (e.g., search engines).
(10.10) Service Improvement. We may use feedback you provide to improve our products and Service.
(10.12) User Testimonials and Feedback. We often receive testimonials and comments from users who have had positive experiences with our Service. We occasionally publish such content. When we publish this content, we may identify our users by their first and last name and may also indicate their home city. We obtain the user’s consent prior to posting his or her name along with the testimonial. In addition, we may post user feedback on the Service from time to time. We will share your feedback with your first name and last initial only. If we choose to post your first and last name along with your feedback, we will obtain your consent prior to posting your full name with your feedback. If you make any comments on a blog or forum associated with your Service, you should be aware that any Personal Information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the Personal Information you choose to submit in these blogs and forums.
(10.13) Disclosure. There are a few circumstances where we must disclose an individual’s information:
Wildfire Defense does not make your Personal Information available to third parties for their marketing purposes without your consent.
(10.14) Non-Disclosure. Other than as described herein, we promise not to disclose or sell your Personal Information to unrelated third parties under any circumstances, ever. We do not sell, trade, or rent your Personal Information to others.
(11.1) Accessing Account Information. We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by sending an email to Wildfire Defense: Sales@WildfireDefenseMesh.com .
(11.2) Record of data transfer. Wildfire Defense will provide the right to request and receive, once a year and free of charge, information about third parties to whom we have disclosed certain types of personal information (if any) about you for our direct marketing purposes in the prior calendar year, and a description of the categories of personal information shared. To make such a request, please send an email to Wildfire Defense and please include the phrase “personal information privacy request” in the subject line, the domain name of the website you are inquiring about, along with your name, address, and email address. At our option, we may respond to such requests by providing instructions about how our users can exercise their options to prevent our disclosure of personal information to third parties for their direct marketing purposes.
(12.2) California Consumer Privacy Act of 2018 (CCPA). You have the right to request, twice a year and free of charge, certain information about parties to whom we have disclosed or sold your personal information in the prior calendar year and a description of the categories of personal information shared. Additionally, upon request, twice a year and free of charge, we shall provide to you any information relating to your personal information and our processing of your personal information in a concise, transparent, intelligible, and easily accessible form using clear and plain language. The information shall be provided in writing or by other means within 45 days of a written request. To make such a request, please send an email to Wildfire Defense at Sales@WildfireDefenseMesh.com and please include the phrase “Personal Information Privacy Request” in the subject line, the domain name of the website you are inquiring about, along with your name, address and email address. You can also ask us to erase your personal data stored on our platform. If we receive a request to erase your data, we will ask you if you want your personal information to be removed entirely or if you want to be kept on a list of individuals who do not want to be contacted in the future (for a specified period or otherwise). We cannot keep a record of individuals whose personal information we have erased so if we come into possession of your personal information again at a later date, you may be contacted again by us. Wildfire Defense has collected, will collect, and has disclosed the personal information described in the categories above during the last year for business purposes; however, Wildfire Defense does not sell your personal information. If you exercise your rights under the CCPA, Wildfire Defense will not discriminate against you.
(12.3) Shine the Light Act. If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by us to third parties for the third parties’ direct marketing purposes. To make such a request, please send an email to Sales@WildfireDefenseMesh.com.
(13.1) Your information can be updated by you in the Service. For any question on how to do it or if you have issues in doing so, please contact us at Sales@WildfireDefenseMesh.com. It is your responsibility to provide us with accurate and truthful information. We cannot be liable for any information that is provided to us that is incorrect
(14.2) Cookies. If you decide at any time that you no longer wish to accept Cookies from our Service for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit. Consult your browser’s technical information. If you do not accept Cookies, however, you may not be able to use all portions of the Service or all functionality of the Service. If you have any questions about how to disable or modify Cookies, please let us know at the contact information provided below.
(14.3) De-Linking SNS. If you decide at any time that you no longer wish to have your SNS account (e.g., Facebook) linked to your Account, then you may de-link the SNS account in the “preferences” section in your Account settings. You may also manage the sharing of certain Personal Information with us when you connect with us through an SNS, such as through Facebook Connect. Please refer to the privacy settings of the SNS to determine how you may adjust our permissions and manage the interactivity between the Service and your social media account or mobile device.
(14.4) Changing or Deleting your Personal Information. You may change any of your Personal Information in your Account by editing your profile within your Account or by sending an e-mail to us at Sales@WildfireDefenseMesh.com. You may request deletion of your Personal Information by us, and we will use commercially reasonable efforts to honor your request, but please note that we may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may also retain your information for fraud or similar purposes.
(15.1) If you have a complaint about our handling of your Personal Information, address your complaint in writing to Sales@WildfireDefenseMesh.com.
(15.2) If we have a dispute over handling of your Personal Information, we will first attempt to resolve the issue directly between us.
(15.3) If we become aware of any unauthorized access to your Personal Information we will inform you at the earliest practical opportunity, once we have established what was accessed and how it was accessed.
(17.1) Your rights. If you are an individual in the European Union, you have certain rights with respect to the access, correction, restriction, and erasure of your personal information stored on our platform at any time. you can exercise any of these rights at any time by contacting us at Wildfire Defense. Your rights include the following:
(17.2) Lawful Basis. Data protection law in Europe requires a “lawful basis” for collecting and retaining personal information from citizens or residents of the European Economic Area. Our lawful bases include:
(17.3) Data Protection Authority. Subject to applicable law, if you are a citizen or resident of the European Economic Area, you also have the right to object to Wildfire Defense’s use of your personal information and to lodge a complaint with your local data protection authority.